The Support page allows members to report issues and stay notified of ticket activity. To get started, follow the steps below.
Enable Support
To enable the issue reporting module, follow the steps:
Go to the Settings page by pressing the "Settings" icon next to the location's name > Support.
Enable the switch and manage visibility — who can see the Support page. Understand and use visibility settings
Press
Save.
Your members will discover the Support page and will be able to create tickets and get ticket activity notifications.
Assign support managers
Support managers get all notifications about new tickets in Support. To assign support managers, do the following:
Log in as an administrator.
Go to Support > (...) menu top right.
Tap "Select Support Managers" and select an administrator.
Press
Save.
If no support managers are assigned, all the administrators receive notifications about new tickets in Support.
Please note that in order to add people as support managers to your app, you will first need to invite them as administrators.
💡 Consider making Support your exclusive issue reporting and feedback tool. This would allow you to organize tickets in one place, follow up transparently, and make data-driven decisions with Analytics. If members deliver feedback verbally, encourage them to create a ticket in Support. Print QR codes with links to the Support page and place them all around your location.
Using this module is only available on specific plans.