Chat with members via Zendesk Support

What is Zendesk

Zendesk integration allows your coworking space members to report issues through your web and mobile apps. Zendesk integration adds "Help" button to your apps:

Depending on your Zendesk configuration, customers can either initiate live chats or leave a message.

How to enable Zendesk integration

First, open your Zendesk account and follow these steps:

  1. Web widget script from Admin > Widget page.
  2. Open Admin > Mobile SDK page. If there is no application, create one. 🚨IMPORTANT: select "Anonymous" authentication method. Copy Zendesk URL,App ID  and Client ID codes.
  3. Send the copied information to andcards support.

How to configure Zendesk integration

You can change the colors, location and behavior of web widget on Zendesk Admin. Mobile app look and button location are not customizable.

If you enable Zendesk Chat, the button will allow customers to create new live chat conversations.

Notes

Zendesk messages are not synchronized between customer's devices. For example, if your customer sends a message from their mobile device, they will receive your reply to their mobile device only and will not see your conversation on the web app.

Zendesk can only be enabled on custom branded mobile apps.

To function properly on mobile apps, “Conversations” option should be enabled on Support SDK page in Zendesk Admin (not available on Essential plan). Learn more

At the moment, Zendesk integration does not support push notifications.

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