Chat with members via Zendesk Support

What is Zendesk

Zendesk integration allows your coworking space members to report issues through your web and mobile apps. Zendesk integration adds "Help" button to your apps:

Depending on your Zendesk configuration, customers can either initiate live chats or leave a message.

Enable Zendesk on the web app

To enable Zendesk for your web application, follow these steps: 

  1. As a Product Administrator, go to Product Settings and press Edit top right.
  2. Find "Zendesk" in "Integrations" and provide the integration details:
    1. Web SDK key — a parameter of Zendesk Widget script. It appears after the “=“ sign.
  3. Press Save.

Once you connect the integration, your customer data may sync to Zendesk. The data includes first name, last name, email, company name, device information, and other data automatically collected by Zendesk. Consult Zendesk's privacy policy for data management practices and regulations.

Enable Zendesk on mobile

First, connect Zendesk for your web app. Then send the following information to andcards support.:

  1. Zendesk URL
  2. App ID
  3. Client ID

How to configure Zendesk integration

You can change the colors, location and behavior of web widget on Zendesk Admin. Mobile app look and button location are not customizable.

If you enable Zendesk Chat, the button will allow customers to create new live chat conversations.

Notes

Zendesk messages are not synchronized between customer's devices. For example, if your customer sends a message from their mobile device, they will receive your reply to their mobile device only and will not see your conversation on the web app.

Zendesk can only be enabled on custom branded apps.

At the moment, Zendesk integration does not support push notifications.

Zendesk has multiple chat products, some of which may not work with your mobile apps. If you are unsure about that, please contact us.

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