Get started with support

andcards Support allows members to report issues and stay notified of ticket activity. To get started, follow the steps below.

Step 1. Enable Support

To enable andcards Support, follow the steps:

  1. Go to Settings > Support.
  2. Enable "Support":
    1. Visibility — who can see Support page. Understand and use visibility settings.
  3. Press Save.

Your members will discover Support page and will be able to create tickets and get ticket activity notifications.

Step 2. Assign Support Managers

Support managers get all notifications from Support. To assign support managers follow the steps below.

  1. Login with administrator account.
  2. Go to Support > press More button top right.
  3. Tap "Select Support Managers" and select an administrator.
  4. Press Save.

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