Question 1

Understand pricing and subscriptions

Accepted Answer

andcards offers several plans for your coworking space business. The most recent pricing is available on the andcards pricing page.

| If you're an existing customer, you may be on a grandfathered subscription plan. To understand how much you pay, please go to Product Settings > Subscription.

Who is an active user?

An active user is anyone who is actively using your application. For example:

Users that activate membership.
Users who make a room or a desk booking, or have an active room or a desk booking.
Users who apply for benefits, buy shop products, join events, or interact with Stream.
Users who have an active plan or belong to a company with an active plan.
Users who connect to Wi-Fi through the captive portal.
Users who unlock doors through the Access module.
Users who create rooms, desks, Stream posts, benefits, services, events, visits, support tickets, and other content.

User that download your app and don't interact with it (i.e. only view contents) aren't considered active and don't count towards your subscription.

|| If you're andcards customer, you can check included and currently active users, upcoming payment breakdown on Product Setting > Subscription.

How is my subscription fee calculated?

Your subscription fee has two parts: prepaid and postpaid.

Prepaid fee is your Standard or Enterprise base price, plus branded mobile app. It's billed on the first day of

Question 2

Prepare for branded mobile apps

Accepted Answer

Complete the two steps below to prepare for branded mobile apps. Once both steps are completed, our team will get started with your apps.

|| Make sure you provide us with the necessary information about your mobile apps by filling out this form.

1. Enroll into the Apple Developer Program.

Follow the following steps to enroll into the Apple Developer Program:

Prepare an Apple ID for your organization. If you don't have it yet, create one here.
Please keep in mind that the Apple Developer Program costs $99 per year. Nonprofit organizations in certain countries can have the fees waives (eligibility).
Enroll as an organization with an Apple ID and a D-U-N-S number here. Depending on your country, the enrollment process could take up to two weeks.

||| IMPORTANT! Enrolling as an individual is not supported. Make sure you enroll as an organization with a D-U-N-S number. Joining the Apple Developer Program as an organization requires you to have an authority to enter into legal agreements with Apple on behalf of your organization. Sole proprietor/single person business can not enroll

Question 3

Use membership plans

Accepted Answer

A membership plan, or simply "plan," can be assigned to an individual member or a company and allows do the following:

Keep a track of membership type, start and end dates.
Give credits automatically.
Automate invoicing.
Permit members to include usage-based expenses into an upcoming invoice.
Automate add-ons (recurring invoice items)
Grant and remove Kisi door access.
Grant and remove SALTO KS door access.
Convert the main currency into the alternative one on a daily, weekly, monthly and yearly basis.

How to create a plan?

Follow these steps to create a plan:

Go to Community > (…) menu > Plans.
Create your plans:

Plan name — type any text for your reference. The plan name will appear on Community overview, company invoice transactions, and company pages.
Period — the interval of plan validity, such as day, week, month, or year.
Credits — the amount of temporary credits that will be given to a company every period. These credits expire at the end of every period. Credits must be enabled in Settings for this option to show up.
Discount — offer a lower price to book rooms and desks, purchase event tickets and services.
Price — the membership fee for period. Invoicing must be enabled in Settings for this option to show up.
Kisi Group — grant access to a certain Kisi group for as long as a plan is active.
SALTO KS Group - brant access to a certain SALTO KS group for as long as a plan is a

Question 4

Set up subdomain for web app

Accepted Answer

andcards web app can operate on your own subdomain.

What is subdomain?

A subdomain is an additional part to your main domain name. For example, members.coworkingspace.com or residents.coworkingspace.com are subdomains of the coworkingspace.com domain name. To access andcards web app from your own subdomain, select a word for the subdomain. Some common choices:

members
portal
community
residents
app
miembros

How to set up a subdomain

Login to your domain registrar account.
Open DNS control panel.
Create a new record with the following data:

Type: CNAME Name: the-word-of-your-choice Value: ssl.andcards.com TTL: leave default value

Double check the correctness of the data. Instructions for common registrars:

Product administrator needs to go to Product Settings > General, press "Edit" top right and type the subdomain of choice in the "Custom Domain" field. For example, members.coworkingspace.com or community.coworkingspace.com where coworkingspace.com is your domain name.
Press "Save."

How to verify the setup

Open your subdomain in a browser window. It should redirect to your web app immediately. If

Question 5

Accept payments with Stripe

Accepted Answer

Your coworking space app allows accepting money payments with Stripe.

Stripe integration supports the following payment methods for these services:

| Point of Sale | Supported Method | | --- | --- | --- | | Rooms | Cards, Wallets | | Desks | Cards, Wallets | | Shop | Cards, Wallets | | Events | Cards, Wallets | | Credits | Cards, Wallets | | Invoices | Cards, Wallets, Direct Debit |

|| Direct debit payment method is available only for ACH (USA), BECS (Australia), Bacs (UK) and SEPA (Europe). We connect it for free and do not charge any fees on top of Stripe.

Connect Stripe

To connect Stripe for accepting card and wallet payments only follow these steps:

Go to Settings > Stripe.
Press Connect and give andcards permission to acquire payments on your behalf.

By default, payments are enabled for all points of sale. Press Edit next to Account to select where payments are accepted.

|| If you are in the USA, Europe, UK or Australia and would like to utilize direct debit for invoices with Stripe, go to Setting > Stripe > press Edit and enable the desirable bank debit available with your Stripe account.

Once Stripe is connected, your app users can manage the available for them payment methods on Membership > Payments page.

Explore Payments page

Want to discover all andcards benefits in one call? Book a personal andcards demo!

Question 6

Understand and use visibility settings

Accepted Answer

Visibility settings allow you to set up who can see your app content and pages. You can set up visibility of app pages and app content separately.

Visibility levels

There are five visibility levels:

Administrators — only the location administrators.
Company Members — only members of the same company can view information.
Location Members — members see the object in their location of membership.
Network Members — any member of any location within your network of locations.
Public — any user who downloaded your app.

How to set up visibility

To set up page visibility, follow the steps:

Go to Settings > open feature.
Locate "Visibility" dropdown and select the desired value. Not all visibility levels are available for every page.
Press Save.

The following pages have visibility controls:

Rooms
Desks
Membership
Community
Stream
Events
Benefits
Services
Support

Notes

Content does not inherit page visibility settings. In other words, if you set Rooms page visibility to "Public," it will not make all rooms publicly visible. Every room has its own visibility controls (default — network). Rooms, desks, events, and other app content visibility settings are available in content editing mode.
If your app content was shared by your member using "Share" button on Rooms, Stream, Events, Benefits, Services pages

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