Your app supports various video and image formats.

Icon (Web App)


ItemValue
FormatJPEG, PNG, or other raster graphic format supported by your device
Dimensions512 × 512 px (1:1 ratio)

Your product administrator can upload your web app logo on Product Settings > General page.

Your web app icon will scale to appear on the login page, all web app pages on desktop, browser tab favicon, web app shortcut icon on mobile and desktop devices, and web push notifications.

Since favicon is tiny (16 × 16 px), we recommend against using text or small detail on your app icon.
Border radius of up to 100% will apply to some instances, so make sure to design your icon in such a way that no important detail is cropped.

Icon (Mobile App)


ItemValue
FormatSVG, AI, or other vector graphic format
Dimensionssquare

During your mobile app development, we generate iOS and Android iconsets based on your vector icon.

We recommend you to use the same icon for web and mobile apps and consider Apple's App Icon Design and Google Play Icon Design specifications.

Cover Photo (Rooms, Desks, Events, Benefits, Shop Product)


ItemValue
FormatJPEG, PNG, or other raster graphic format supported by your device
Dimensions1600 × 800 px (2:1 ratio)

Cover photos appear uncropped on buttons and details pages. Only one cover photo per item is supported.

Cover Photo & Video (Location Information)


ItemValue
FormatJPEG, PNG, MP4, or other photo or video format supported by your device
Dimensionsany, preview covers 1600 × 800 px (2:1 ratio)

Media is uploaded uncropped and can be viewed in full size by tapping. The preview container is 1600 × 800 px. Multiple photos and videos can be uploaded on the Information page.

Media Attachments (Stream, Support, Guides)


ItemValue
Formatany image or video format supported by your device
Dimensionsany

Stream posts, guides, and support tickets support unlimited number of media attachments.

Media attachments may be cropped to fit the screen on Stream. Tapping on the attachment opens an uncropped full screen view.

The maximum size of media attachment is 50 MB.


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