Here are the most common types of errors you can face in the app and how to solve them.
"The record already exists."
Sometimes a red triangle appears next to a plan with "The record already exists" error text. This could happen if you manually grant access through the Kisi dashboard and then assign a Kisi group with a subscription on andcards afterward. andcards does not override access already given through the Kisi dashboard.
Despite the error, users can still unlock Kisi doors through your andcards-made app. However, the access won't auto-revoke upon plan expiration.
To solve this, do the following:
Go to your Kisi dashboard > remove the user from all Kisi groups. To grant company access, do this for every company user.
Open your app > Community > open a user or company profile > select the subscription > double-check the Kisi group and tap "Save".
Saving the subscription restarts Kisi sync and assigns users to the correct Kisi group.
"No Locks"
Some users and companies may see the "No Locks" message on the Access page, despite having a subscription created. This usually happens if you still need to add locks to your Kisi group.
To solve this, do the following:
1. Open the Kisi dashboard > add locks to the necessary Kisi group and save changes.
2. Open your app > go to Community > open a user or company profile > select a subscription > double-check the Kisi group and tap "Save".
"Please ask an administrator to disable the Kisi Reader restriction"
Users can see the "Please ask an administrator to disable the Kisi Reader restriction" error after trying to unlock a door on the Access page. This error message appears because your Kisi lock is configured to only open using Bluetooth.
andcards sends a request to the Kisi server to open the lock through your app, in this case, Bluetooth is not needed. To solve this issue please follow the steps below:
Open your Kisi dashboard.
Disable the Bluetooth requirement for the lock in the Kisi app.