There are two types of notifications: account notifications and tracking notifications.
Account notifications
Account notifications inform users of various app activities originating from or relating to users' actions or accounts. Account notifications are enabled by default, and administrators cannot manage them. Examples of notifications include (not limited to):
New and updated requests to join a location | Administrators |
New and updated Support tickets | Administrators |
andcards product updates | Administrators |
New app rating | Administrators |
New visitor requests | Members |
Invoice is issued or paid | Members |
Credits accrued and credits deducted | Members |
The plan is assigned or expiring soon | Members |
Updates to own Support tickets | Members |
New Feed posts and comments | All users |
Reminders of room booking start and end | All users |
Reminders of upcoming events | All users |
New messages sent from Chats | All users |
Tracking notifications
Tracking notifications are sent only to administrators to help track activities relating to other users' accounts. Examples of tracking notifications:
Room bookings created or deleted | Administrators |
Desk bookings created or deleted | Administrators |
Event ticket purchased or canceled | Administrators |
Shop product purchased | Administrators |
Benefit application submitted | Administrators |
Invoices paid or failed to pay | Administrators |
Credit options purchased | Administrators |
Configure tracking notifications
Each administrator can configure tracking notifications for themselves by following the steps below:
Open the Notifications page and tap ⚙ top right.
Choose the desired category.
Enable specific types and target audiences.
Press
Save.
Nonmembers' and invoice activity notifications are enabled by default.
Smart delivery
By default, your app sends a push notification to the web and mobile applications. Each user can grant your app permission to send push notifications. We recommend you encourage your users to enable push notifications so they don't miss your updates. General push notifications can be configured at a system level:
Use notifications to get alerts with Google Chrome
If we detect that a notification wasn't delivered (for instance, if a user didn't grant notifications permission), it is routed to email instead.
Email notifications for account notifications contain "Manage Preferences" in the footer to help users configure what they want to be notified about.
FAQ
Does the app send email notifications to users?
Does the app send email notifications to users?
Your app sends account and tracking push notifications by default. If the user is logged out or has push disabled, an email notification is sent instead.
Can the email notification be sent after every booking to the user?
Can the email notification be sent after every booking to the user?
Email confirmations are automatically sent for monetary purchases. Users receive a confirmation and receipt for successful bookings. If you want users to receive email notifications for all bookings, even those not paid with money, use andcards & Zapier integration.