There are two types of notifications in the app: account notifications and tracking notifications.
Account notifications
Account notifications inform users of various app activities originating from or relating to their own actions or accounts. Account notifications are enabled by default, and administrators cannot manage them. Examples of notifications include (not limited to):
Notifications | Receivers | Where notifications appear in the app | When notifications arrive |
New and updated requests to join a location | Administrators |
| Immediately when a request to join is made |
New and updated Support tickets | Administrators |
| Immediately when a support ticket is created |
New visitor requests | Members |
| Immediately when a visit is requested |
Invoice is issued | Members |
| Immediately when the invoice is issued, and a banner on the Locations page until it is paid |
Upcoming automatic invoice payments | Members |
| 3 days before and immediately after the automatic payment |
Credits accrued and credits deducted | Members |
| Immediately after the transaction |
The subscription is created or ends soon | Members |
|
|
Updates to own Support tickets | Members |
| Immediately when a support ticket is updated |
Invoice is voided | All users |
| Immediately when the invoice is voided |
New Feed posts and comments | All users |
| Immediately when a post is created |
Reminders of room booking start and end | All users |
|
|
Reminders of upcoming events | All users |
|
|
New messages sent from Chats | All users |
| Immediately |
Administrators can always check what notifications users get in certain cases by logging in to the app as a member/nonmember and reproducing those actions from the user's side. Explore the app from the user's side
Tracking notifications
Tracking notifications are sent only to administrators to help track activities relating to other users' accounts. Receiving particular tracking notifications can be configured by each administrator for themselves on the Notifications page.
See the full list of tracking notifications administrators can receive and how to configure them here.
Smart delivery
By default, your app sends a push notification to the web and mobile applications. Each user can grant your app permission to send push notifications. We recommend you encourage your users to enable push notifications so they don't miss your updates. General push notifications can be configured at a system level:
Use notifications to get alerts with Google Chrome
If we detect that a notification wasn't delivered (for instance, if a user didn't grant notifications permission), it is routed to email instead.
Email notifications for account notifications contain "Manage Preferences" in the footer to help users configure what they want to be notified about.
FAQ
Does the app send email notifications to users?
Does the app send email notifications to users?
Your app sends account and tracking push notifications by default. If the user is logged out or has push disabled, an email notification is sent instead.
Can the email notification be sent after every booking to the user?
Can the email notification be sent after every booking to the user?
Email confirmations are automatically sent for monetary purchases. Users receive a confirmation and receipt for successful bookings. If you want users to receive email notifications for all bookings, even those not paid with money, use the integration of your app with Zapier.