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Customize the email sender address
Customize the email sender address
Updated over a week ago

By default, all transactional emails are sent from [email protected] with a footer containing andcards' postal address to comply with anti-spam laws. You can customize this sender email address by setting your own MAIL FROM email address. This helps your customers better recognize your business and improves the deliverability of emails in certain scenarios.

ℹ️ This advanced customization is available only on the Enterprise plan.

Once the MAIL FROM email address is customized, all transactional emails will come from your custom email address, including welcome emails, event joining confirmations, service purchase notifications, bills, and others.

How to Customize MAIL FROM

Follow these steps:

Step 1. Send us the email address that will be used as a MAIL FROM. Make sure you have access to this inbox to receive the verification email.

Step 2. Pass an email verification process. You'll receive an email with a verification request from Amazon Web Services. Follow the link in the email to verify your ownership.

Step 3. Receive a file with DNS records from us, and the next step for you will be to create the necessary DNS records in your domain.

Make sure to input the data correctly. Instructions for common registrars:

Step 4. Notify us once all the DNS records are set, and if it is successful, we will enable your custom email sending address.

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