Understand active users
Updated this week

Your subscription for the app includes a certain number of active users. On the (...) More > Network Settings > Subscription page, the owner can always check:

  • How many active users are included in your plan.

  • The size and price of additional active user packages.

  • Active users for the current subscription period.

See how many active users your plan includes

  1. The owner needs to go to the (...) More > Network Settings page in the app.

  2. You will be redirected to our marketing website > open the Subscription page > Active Users section > Included in Plan.

The included active users are not billed additionally and are included in your subscription fee.

See the size and price of additional active user packages

If you exceed the number of active users included in your plan, additional active users come in packages.

  1. The owner needs to go to the (...) More > Network Settings page in the app.

  2. You will be redirected to our marketing website > open the Subscription page > Pricing section > Additional Active Users.

Definitions

An active user is someone who actively engages with your application, creating value for your business. Users who download your app and don't interact with it (i.e., only view contents) aren't considered active and don't count toward your subscription.

The owner, administrators, members, and nonmembers are users.

Active User Models

There are two active user models. Starting August 2023, new subscriptions use the new model. All subscriptions started before August 2023 use the legacy model.

New Model

Page

Actions

Rooms

  • Create, update, or delete a room booking or being an owner or invitee of a created, updated, or deleted room booking

Desks

  • Create, update, delete a desk booking or being an owner of a created, updated, or deleted desk booking

Membership

  • Buy a credit package

  • Pay for an invoice

  • Sign up for a plan

  • Have an active personal or company subscription

Events

  • Buy an event ticket with credits, invoices, or money

Shop

  • Order a product with credits, invoices, or money

Occasionally, we develop and release new features and integrations that may add actions that qualify users as active.

Legacy Model

Page

Actions

Rooms

  • Create, update, or delete a room

  • Create, update, or delete a room booking or being an owner or invitee of a created, updated, or deleted room booking

  • Remove a booking invitee

Desks

  • Create, update, or delete a desk

  • Create, update, delete a desk booking or being an owner of a created, updated, or deleted desk booking

Membership

  • Buy a credit package

  • Pay for an invoice

  • Sign up for a plan

  • Have an active personal or company subscription

  • Invite a company member

Community

  • Create, delete, issue, and resend an invoice

  • Create, update, and cancel user or company subscription

  • Create, delete, or update a company

  • Invite a user

  • Update a user or company information (updating company name, adding notes, invoicing details, alternative currency, etc.)

  • Approve or reject requests to join a location

  • Give or charge credits

  • Create, update, or delete a credit package

  • Create, update, or delete a plan

Feed

  • Create, update, or delete posts

  • Create, update, or delete a comment or like

Events

  • Create, update, or delete an event

  • Join an event

  • Update or cancel an event ticket

Benefits

  • Create, update, or delete a category

  • Create, update, or delete a benefit

  • Apply for a benefit

Shop

  • Create, update, or delete a category

  • Create, update, or delete a product

  • Order a product

Visitors

  • Create or cancel a visit

  • Approve visit request

Support

  • Create, update, or delete a support ticket

  • Create, update, or delete a support ticket comment

Analytics

  • Generate a custom report

Chats

  • Send or delete a chat message

Information

  • Create, update, or delete a location guide

  • Update the Information page

Settings

  • Enable, update, or disable any field

Integrations

  • Connect, disconnect, or update an integration on the Locations > Settings page.

  • Log into a captive portal connected to IronWiFi

  • Open Kisi doors through the Access page

Product Settings

  • Create, update, or delete a location

  • Update appearance

  • Make any changes to the (...) More > Network Settings > General page

If you are on our legacy pricing model, using our public API is counted as one active user per app. It's counted this way only if you have performed any action with public API within the current month.

Counting active users

  • Visitors are only counted as active users if they meet the activation criteria. For example, if they book a room or sign up for a plan following the visit. The visitor registration doesn't activate the visitor user.

  • Active users are counted at the entire app level regardless of the number of locations.

  • Active users are only counted once. In other words, if a user does two activities within the same billing period, it still counts as one active user.

  • Active users don't roll over to the next billing period. Every billing period starts counting activities anew.

See and download active users

For the current subscription period

  1. The owner needs to go to the (...) More > Network Settings page in the app.

  2. You will be redirected to our marketing website > open the Subscriprion page > Active Users section > Active Users (to-date).

For the previous subscription period

Each invoice includes a link in the invoice footer to download active users for the previous subscription period.

Did this answer your question?