Known issues
Updated this week

App users may encounter some technical issues that we are aware of and are working on resolving or have already resolved. This help document provides you with the exact steps on how to proceed in case you face such an issue.

Visual inaccuracy in rooms' photos and names overview

In some iOS apps in the 4.7.14 version, room photos and names are not properly aligned at the top of the rooms' booking calendar. However, the visual inaccuracy doesn't prevent users from booking rooms since all timeslots are well-visible and bookable. Users are also able to open each room's calendar separately by pressing the room's title or view the information about a particular room and its full-size photo by pressing either the "Information" icon or the room's photo, even if the "Information" icon is a slightly cut.

We are aware of this issue and are working on a new mobile release to fix this problem as soon as possible.

Badges don't disappear for former administrators

After an administrator is removed from the Community and becomes a nonmember, they may still see a badge with the number of new unprocessed support tickets on the Support page. Despite a badge being shown to them, while opening the Support page, they do not see any support tickets and have access to this page only as nonmembers.

This issue is not limited to the Support page, former administrators may similarly see badges with numbers on other app pages, too.
We are aware of this issue and are currently working on resolving it.

"View Details" button

When the visitors receive an invitation via email, they can see View Details button. By pressing it, they are navigated to the app, but there are no visit details shown.

We've resolved the issue, and soon, all visitors will access the visit information. Once the app is updated, we'll notify you.

Did this answer your question?