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• Get started with support

  andcards Support allows members to report issues and stay notified of ticket activity. To get started, follow the steps below. 1. Enable Support To enable andcards Support, follow the steps: Go to Settings > Support. Enable "Support": Visibility — who can see Support page. Understand and use visibility settings Press Save. Your members will discover Support page and will be able to create ticketSome readers

• Manage a ticket

  When a ticket is created, it appears on Support page. If support managers are selected, they receive a push notification. Administrators open the ticket to reveal the ticket details page: Ticket Number—every ticket has a unique number within a location. Type. There are thirteen values for type organized by frequency of use. Setting the type helps you to categorize your tickets, which you can then use in your workflow and analytics. Access is used to indicate that the requesteFew readers

• Create a ticket

  To create a ticket follow the steps: Go to Support. If you don't see such page, get started with Support. Members tap Create ticket top right. Administrators press More button top right and tap "Create ticket." Fill in ticket details: Type—ticket type. Description—any useful details to describe the ticket. Media—once the ticket is created, the member can attach a photo or video to the next comment one by one in this tickeFew readers