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Understand pricing and subscriptions
Understand pricing and subscriptions
Updated over a week ago

andcards offers several plans for your coworking space business. The most up-to-date pricing is available on the andcards pricing page.

If you're an existing customer, go to Product Settings > Subscription to see your pricing and billing.

Who is an active user?

An active user is anyone who is actually using your application, creating value for your business. For example:

  • Users who make a room or a desk booking or have an active room or a desk booking.

  • Users who apply for benefits, buy shop products, join events, or interact with Feed.

  • Users who have an active subscription or belong to a company with an active subscription.

  • Users who connect to Wi-Fi through the captive portal.

  • Users who unlock doors through the Access page.

  • Users who create rooms, desks, Feed posts, benefits, services, events, visits, support tickets, and other content.

Users that download your app and don't interact with it (i.e., only view contents) aren't considered active and don't count toward your subscription.

If you're a subscriber, you can always see included active users, upcoming payment breakdown and download the list of active users on Product Setting > Subscription.

How is my subscription fee calculated?

Your subscription fee has two parts: prepaid and postpaid.

  • The prepaid fee is your Essential, Professional, or Enterprise base price. It's billed on the first day of your service period.

  • The postpaid fee is a total of additional active user packages. It's calculated as the maximum number of active users during a billing month. It's automatically added to your next month's payment.

What are the subscription terms?

  • The minimum subscription term is six months. If you subscribe for a year of service, then prepaid fees are on a year-to-year basis, with postpaid fees billed monthly.

  • Your subscription payment will be processed automatically and charged to the default payment method on file. We accept:

    • Payment cards (Visa, MasterCard, American Express, depending on the country).

    • Wallets (Apple Pay, Google Pay).

    • SEPA Direct Debits. We charge $10.00 for failed or disputed SEPA Direct Debit payments.

  • You will get notifications of upcoming payments and receipts upon successful charges.

  • We offer a contract if it's required by your country's foreign economic activity legislation.

  • We offer a Data Processing Agreement for businesses that require it by law.

How to make changes to my subscription?

If you want to update your address or payment method, go to Product Settings > Subscription > Customer Portal. Use Customer Portal

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