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Notifications
Understand users' notifications
Understand users' notifications

Your app supports sending notifications to all users to notify them about the essential updates.

Updated this week

There are two types of notifications in the app: account notifications and tracking notifications.

Account notifications

Account notifications inform users of various app activities originating from or relating to their own actions or accounts. Account notifications are enabled by default, and administrators cannot manage them. Examples of notifications include (not limited to):

Notifications

Receivers

Where notifications appear in the app

When notifications arrive

New and updated requests to join a location

Administrators

  • A push notification

  • On the Locations > Community > "Requests" tab with the number of requests received

Immediately when a request to join is made

New and updated Support tickets

Administrators

  • A push notification

  • On the Support page with the number of support tickets received

Immediately when a support ticket is created

New visitor requests

Members

  • A push notification

  • On the Visitors > "Requests" tab

Immediately when a visit is requested

Invoice is issued

Members

  • An email

  • A push notification

  • Banner on the Locations page

Immediately when the invoice is issued, and a banner on the Locations page until it is paid

Upcoming automatic invoice payments

Members

  • An email

  • A push notification

3 days before and immediately after the automatic payment

Credits accrued and credits deducted

Members

  • A push notification

Immediately after the transaction

The subscription is created or ends soon

Members

  • A push notification

  • Immediately upon subscription creation

  • 1 day before the subscription ends

Updates to own Support tickets

Members

  • A push notification

  • On the Support page

Immediately when a support ticket is updated

Invoice is voided

All users

  • An email

  • A push notification

Immediately when the invoice is voided

New Feed posts and comments

All users

  • A push notification

  • On the Feed page

Immediately when a post is created

Reminders of room booking start and end

All users

  • A push notification

  • Banner on the Locations page

  • 5 minutes before the meeting start and meeting end

  • Banner on the Locations page until the booking ends

Reminders of upcoming events

All users

  • A push notification

  • Banner on the Locations page

  • 24 and 1 hour before the event starts

  • Banner on the Locations page until the event ends

New messages sent from Chats

All users

  • A push notification

  • On the Chats page with the number of chats unviewed

Immediately

Administrators can always check what notifications users get in certain cases by logging in to the app as a member/nonmember and reproducing those actions from the user's side. Explore the app from the user's side

Tracking notifications

Tracking notifications are sent only to administrators to help track activities relating to other users' accounts. Receiving particular tracking notifications can be configured by each administrator for themselves on the Notifications page.

See the full list of tracking notifications administrators can receive and how to configure them here.

Smart delivery

By default, your app sends a push notification to the web and mobile applications. Each user can grant your app permission to send push notifications. We recommend you encourage your users to enable push notifications so they don't miss your updates. General push notifications can be configured at a system level:

If we detect that a notification wasn't delivered (for instance, if a user didn't grant notifications permission), it is routed to email instead.

Email notifications for account notifications contain "Manage Preferences" in the footer to help users configure what they want to be notified about.

FAQ

Does the app send email notifications to users?

Your app sends account and tracking push notifications by default. If the user is logged out or has push disabled, an email notification is sent instead.

Can the email notification be sent after every booking to the user?

Email confirmations are automatically sent for monetary purchases. Users receive a confirmation and receipt for successful bookings. If you want users to receive email notifications for all bookings, even those not paid with money, use the integration of your app with Zapier.

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