Your coworking space app allows accepting money payments with Stripe.
To connect Stripe for accepting payments, follow these steps:
Go to Locations > Settings > Stripe.
Connectand give andcards permission to acquire payments on your behalf.
By default, payments are enabled for all points of sale. You can manage for what services you want to receive payments in the "Payments" section on the Stripe page.
In the "Bank Debits" section, configure the bank debits you want to use for accepting invoice payments.
Available payment methods
The Stripe integration supports the following payment methods:
Rooms, Desks, Shop, Events, Credit Options
Invoices (one-off, auto-pay)
The Stripe integration accepts both domestic and international debit and credit cards based on your Stripe account settings. Real-time payment confirmation allows card payment for any app purchases, including invoices, room or desk bookings, and more.
Apple Pay is supported on Safari and iOS, while Google Pay is available on Chrome and Android. Users can easily pay with a card that is saved in their Apple or Google Wallet.
Your application can accept bank debits for invoice payments only, as it takes multiple days to confirm a payment.
To enable specific bank debit options in your app, you will need to first enable them in your Stripe account. Once enabled, your members will be able to add their bank accounts to pay for invoices, and you will be able to withdraw funds directly from their accounts.
The bank debit options supported by your application include the following:
Country or Region
ACH Direct Debit
SEPA Direct Debit
Bacs Direct Debit
You can enable iDEAL, a popular payment method in The Netherlands. iDEAL can be used for any payments in the app, including invoices, room bookings, shop products, etc.
You can enable Boleto, the official payment method in Brazil. Boleto works for invoice payments only, since it takes several days to complete a transaction. Users receive a voucher stating the amount to pay for services or goods. Users then pay the boleto before its expiration date in one of several different methods, including at authorized agencies or banks, ATMs, or online bank portals.
How users pay
When users attempt to purchase something in your app, the Payment Methods section will contain Stripe-related options:
"New Payment Method" if no applicable payment method is saved in the app. Users must select this option to pay and/or save a payment method.
"Visa •••• XXXX" or a similar saved payment method depending on what a user already has saved in the account. Stripe securely saves payment methods.
How users manage payment methods
Members can go to Locations > Membership > Payments page to:
Add payment methods
Remove payment methods
Set default payment methods for auto-pay
Edit permissions for team members (company payment methods only, available to company managers)
Administrators can use the Stripe dashboard to enable or disable payment methods available to users.
What data is synchronized to Stripe
Upon a successful payment or adding a payment method, andcards creates a customer on Stripe.
For members, the following information is synchronized:
Description of payment
For companies, the following is synchronized:
Full company name
Description of payment
Angelica Pavao Invoice PGIP7RB5-0030where
Angelica Pavaois the name of the member or the company with a plan
Room Booking (North Room) 01/03/2024
Credits (50.00 ☆) 01/03/2024
Happy Hour 01/03/2024
The language of the description matches your location's default language set in Locations > Settings > General.
How to refund Stripe payments
If users request you to cancel the transaction, follow these steps:
Go to Locations > Community > select a member or a company > Payments > tap "Stripe Customer" to open the required customer on Stripe.
Issue a refund using Stripe's built-in tools. Refund and cancel payments
Manage disputed payments
Your customers can dispute an invoice payment with their bank, but your app handles such cases. Here is how:
If users dispute the invoice paid with your app, the invoice is automatically marked as "Unpaid".
The administrator receives a notification about the failed payment. Manage notifications
Identify app transactions in Stripe
You can easily find the transaction from your app in the Stripe dashboard using the following unique identifiers:
ID — coincides with
IDin the "Payment method" section in the Stripe dashboard. You can copy the ID of the transaction from the "Transactions" custom report.
Time — coincides with the date and time of the transaction in the Stripe dashboard.
Description — the types of purchases users make in the app, such as room bookings, desk bookings, Shop orders, etc.